Privacy Policy

1. Introduction

rt77 ("we," "us," "our," or "the Company") operates the online betting platform accessible at https://rt77.cam (the "Platform"). We are committed to protecting the privacy and personal information of our users ("you," "your," or "User").

This Privacy Policy describes how rt77 collects, uses, processes, discloses, and safeguards your personal data in accordance with applicable Indonesian data protection laws and international privacy standards. By creating an account or using our services, you consent to the data practices described in this Privacy Policy.

We encourage you to read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform. We reserve the right to modify this Privacy Policy at any time, and changes will be effective immediately upon posting to the Platform.

2. Information We Collect

rt77 collects various types of personal information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register for an account on the rt77 Platform, you provide us with personal information including but not limited to:

• Identity Information: Full legal name, date of birth, place of birth, nationality, and government-issued identification number (KTP number for Indonesian residents).
• Contact Information: Email address, phone number, residential address (street address, city, province, postal code).
• Account Credentials: Username, password (stored in encrypted format), and security questions/answers.
• Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP; e-wallet details for OVO, DANA, GoPay, ShopeePay; and transaction history.
• Verification Documents: Copies of government-issued ID (KTP), passport, utility bills, or bank statements submitted during the KYC (Know Your Customer) verification process.
• Communication Data: Messages, emails, and correspondence you send to our customer support team.

2.2 Information We Collect Automatically

When you access and use the rt77 Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and mobile network information.
• Log Data: IP address, access times, pages viewed, time spent on pages, referring website URLs, and clickstream data.
• Location Data: Approximate geographic location derived from your IP address to verify that you are accessing the Platform from within Indonesian territory.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. See Section 8 (Cookies) for more details.
• Betting and Gaming Data: Records of all bets placed, games played, win/loss history, account balances, deposit and withdrawal transactions, and gameplay patterns.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) to verify deposits and process withdrawals.
• Identity Verification Services: Data from third-party KYC verification providers to confirm your identity and age.
• Game Providers: Gameplay data from our game partners (Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi) to track your gaming activity and ensure fair play.
• Fraud Prevention Services: Information from fraud detection agencies to protect against fraudulent activities and enhance security.

3. How We Use Your Information

rt77 uses your personal information for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and managing your user account on the Platform.
• Verifying your identity, age (21+ requirement), and residency status in Indonesia.
• Processing deposits, withdrawals, and other financial transactions through Indonesian banks and e-wallets.
• Providing access to sports betting, live casino, slot games, and togel (lottery) services.
• Maintaining accurate transaction records and account balances.
• Processing and crediting bonuses, cashback, and promotional offers.

3.2 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent activities, collusion, money laundering, and other illegal conduct.
• Monitoring for suspicious betting patterns and bonus abuse.
• Enforcing our Terms & Conditions and preventing violations.
• Protecting the integrity and security of the Platform and our services.
• Complying with anti-money-laundering (AML) and counter-terrorism financing (CTF) regulations.

3.3 Customer Support and Communication

• Responding to your inquiries, requests, and complaints via email, live chat, WhatsApp, or in-app messaging.
• Providing technical support and troubleshooting assistance.
• Sending important service notifications, security alerts, and policy updates.
• Notifying you of account activity, transaction confirmations, and withdrawal approvals.

3.4 Marketing and Promotions (with your consent)

• Sending promotional offers, bonus announcements, and newsletters about new games or features.
• Personalizing marketing communications based on your betting preferences and activity.
• Conducting market research and gathering feedback to improve our services.

Note: You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.

3.5 Legal and Regulatory Compliance

• Complying with applicable Indonesian laws, regulations, and government requests.
• Responding to lawful requests from law enforcement or regulatory authorities.
• Maintaining records required under financial and gaming regulations.
• Resolving disputes and enforcing legal agreements.

3.6 Analytics and Improvement

• Analyzing user behavior and betting patterns to improve Platform functionality and user experience.
• Conducting statistical analysis and generating reports (in anonymized or aggregated form).
• Testing new features, games, and promotional campaigns.
• Optimizing website performance, load times, and mobile responsiveness.

4. Legal Basis for Processing (Indonesia Context)

rt77 processes your personal data based on the following legal grounds under Indonesian data protection principles:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and provide the betting services you requested.
• Consent: You have given explicit consent for us to process your data for specific purposes, such as marketing communications.
• Legal Obligation: Processing is required to comply with Indonesian laws, including age verification (21+), KYC requirements, and anti-money-laundering regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your privacy rights.

5. How We Share Your Information

rt77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients:

5.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform and providing services:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Habanero, Spribe, and other licensed game studios that power our casino, slot, and live dealer games.
• Identity Verification Services: Third-party KYC providers that verify your identity, age, and address using government databases.
• Cloud Hosting and IT Services: Server hosting companies and IT infrastructure providers that store and process data securely.
• Customer Support Tools: Live chat software, email services, and CRM systems used to manage customer communications.
• Fraud Detection and Security Services: Specialized companies that help us detect fraudulent transactions and protect against cyber threats.

All third-party service providers are contractually obligated to handle your data securely and only for the purposes we specify. They are prohibited from using your personal information for their own purposes.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to government agencies, law enforcement, regulators, or courts when:

• Required by Indonesian law or legal process (court orders, subpoenas, or government requests).
• Necessary to comply with regulatory obligations, including anti-money-laundering (AML) investigations.
• Required to protect our legal rights, enforce our Terms & Conditions, or defend against legal claims.
• Necessary to prevent fraud, illegal activity, or harm to the safety of our users or the public.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or other corporate restructuring involving rt77, your personal information may be transferred to the acquiring entity. You will be notified of any such change via email or prominent notice on the Platform.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so.

6. Data Retention

rt77 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Data Type	Retention Period	Reason for Retention
Account Information (name, email, address)	Duration of account + 5 years after closure	Legal compliance, dispute resolution, regulatory requirements
Transaction Records (deposits, withdrawals, bets)	7 years after transaction	Financial regulations, tax obligations, AML compliance
KYC Verification Documents (ID, passport, utility bills)	Duration of account + 5 years after closure	Anti-money-laundering regulations, age verification
Marketing Consent Records	Until consent is withdrawn + 1 year	Proof of consent for regulatory compliance
Customer Support Communications	3 years after last interaction	Quality assurance, dispute resolution
Log Data (IP addresses, device info)	12 months	Security monitoring, fraud prevention

After the retention period expires, your personal data will be securely deleted or anonymized so that it can no longer identify you. Anonymized data may be retained indefinitely for statistical and analytical purposes.

7. Data Security

rt77 takes data security seriously and employs a comprehensive range of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL (Secure Sockets Layer) or TLS (Transport Layer Security) protocols.
• Data Encryption at Rest: Sensitive data stored in our databases, including passwords and financial information, is encrypted using advanced encryption algorithms (AES-256).
• Firewalls and Intrusion Detection: Our servers are protected by enterprise-grade firewalls and intrusion detection systems that monitor and block suspicious activity.
• Regular Security Audits: We conduct regular security audits, penetration testing, and vulnerability assessments to identify and address potential security risks.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways that meet international security standards.
• Password Protection: User passwords are hashed and salted using bcrypt or similar algorithms, ensuring that even we cannot access your plaintext password.

7.2 Organizational Security Measures

• Access Controls: Access to personal data is restricted to authorized employees and contractors who require it to perform their duties. Access is granted on a need-to-know basis.
• Employee Training: Our staff undergoes regular training on data protection, privacy principles, and security best practices.
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements prohibiting unauthorized disclosure of personal information.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly detect, investigate, and mitigate security incidents.

7.3 Your Role in Security

While we implement robust security measures, the security of your account also depends on your actions:

• Choose a strong, unique password and do not share it with anyone.
• Enable two-factor authentication (2FA) if available for additional account security.
• Log out of your account when using shared or public devices.
• Monitor your account for unauthorized activity and report any suspicious transactions immediately.
• Keep your contact information (email, phone number) up to date so we can reach you about security alerts.

If you suspect unauthorized access to your account, change your password immediately and contact our customer support team at [email protected].

8. Cookies and Tracking Technologies

rt77 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform and collect information about your browsing behavior.

8.1 What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit a website. They allow the website to remember your preferences, recognize your device on return visits, and analyze how you use the site.

8.2 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features such as account login, secure transactions, and navigation. You cannot opt out of essential cookies.
• Performance Cookies: Collect anonymous information about how you use the Platform, such as which pages you visit most often and whether you encounter error messages. We use this data to improve site performance and user experience.
• Functionality Cookies: Remember your preferences and settings, such as language selection, display currency (Rupiah), and customized layouts.
• Analytics Cookies: Help us understand user behavior through tools like Google Analytics. These cookies track pages visited, time spent on site, and traffic sources (in aggregated, anonymized form).
• Advertising Cookies: May be used to deliver personalized promotional content and measure the effectiveness of marketing campaigns.

8.3 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when a cookie is being sent. Note that disabling cookies may affect the functionality of the Platform and your ability to access certain features.

To manage cookies in popular browsers:

• Google Chrome: Settings > Privacy and security > Cookies and other site data
• Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
• Safari (iOS): Settings > Safari > Block All Cookies
• Microsoft Edge: Settings > Cookies and site permissions

9. Your Privacy Rights

As a user of the rt77 Platform, you have the following privacy rights regarding your personal information:

9.1 Right to Access

You have the right to request access to the personal data we hold about you. You can view and update most of your information directly in your account dashboard. For additional information, contact our customer support team.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction. You can update your contact details, address, and payment methods through your account settings.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, we may be required to retain certain information to comply with legal obligations (e.g., financial records for 7 years under Indonesian regulations).

9.4 Right to Restrict Processing

You can request that we limit the processing of your personal data in certain situations, such as while we verify the accuracy of disputed data.

9.5 Right to Data Portability

You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) and to transmit this data to another service provider.

9.6 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You can opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in emails.

9.7 Right to Withdraw Consent

Where processing is based on your consent (e.g., marketing communications), you have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

9.8 How to Exercise Your Rights

To exercise any of these privacy rights, please contact us at:

• Email: [email protected]
• Subject Line: "Privacy Rights Request"
• Include: Your full name, registered email address, and a detailed description of your request.

We will respond to your request within 30 days. In some cases, we may need to verify your identity before processing your request to protect your personal information from unauthorized access.

10. Children's Privacy

The rt77 Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect, use, or solicit personal information from anyone under the age of 21.

If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information from our systems. If you believe we have collected information from a person under 21, please contact us immediately at [email protected].

Parents or guardians who suspect their child has accessed the Platform and provided personal information should contact us without delay.

11. International Data Transfers

rt77 primarily operates within Indonesia and stores user data on servers located within Indonesian territory or in secure data centers in jurisdictions with adequate data protection standards.

In some cases, we may transfer your personal data to third-party service providers located outside Indonesia (e.g., cloud hosting providers, payment processors, or game providers based in other countries). When we do so, we ensure that:

• The recipient country provides an adequate level of data protection as recognized by Indonesian authorities.
• We have implemented appropriate safeguards, such as Standard Contractual Clauses (SCCs) or binding corporate rules, to protect your data.
• The transfer is necessary for the performance of our contract with you or for the establishment, exercise, or defense of legal claims.

By using the rt77 Platform, you consent to the transfer of your personal data outside Indonesia under the conditions described above.

12. Changes to This Privacy Policy

rt77 reserves the right to modify, update, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations.

When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify you via email to the address associated with your account.
• Display a prominent notice on the Platform homepage.

Your continued use of the Platform following the posting of changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

• Email: [email protected]
• Response Time: We aim to respond to all privacy inquiries within 24-48 hours.
• Live Chat: Available 24/7 through your account dashboard for immediate assistance.
• WhatsApp: +62 812 3456 7890 (available 24/7 for urgent privacy concerns).

Our customer support team speaks Indonesian and English and is trained to handle privacy-related questions with care and confidentiality.